LIVE @LAKESIDE

FREQUENTLY ASKED QUESTIONS

If you have any question about how to access a performance that is not answered on this page, please email lakeside-marketing@nottingham.ac.uk. Please note that this email address is not monitored out of hours, which are typically 9am-5pm, Monday to Friday. 

HOW DO I BOOK AN ONLINE EVENT?

To book an event to watch online:

• Visit the What's On section of the website and select the event you would like to book: lakesidearts.org.uk/whats-on
• Select 'Book Now'.
• If the event is a 'Pay what you want' performance, please enter the amount you would like to pay for the ticket. Please note: some events have a minimum spend per ticket.
• Click ‘Add to Cart’.
• You will now have an option to 'Log In / Create Account'.
• To create an account, select ‘Register’ and complete the following:
  • Email address – Please note: you will need need this to log back in to your account to watch the performance later.
  • Password and confirm password – Please note: you will need need this to log back in to your account to watch the performance later.
  • Your name and address information.
  • Any preferences if you would like to be contacted about future events.
• Once your account has been created you will be redirected back to your ‘Basket’. Please review your order before selecting 'Checkout' to make your payment.
• To finalise payment, scroll to the bottom of the page and review our Terms and Conditions. Tick the box to confirm if you agree. Then, select ‘Buy Now’. This will load a secure Windcave payment page.
• Enter your payment details and click 'Submit'.

HOW DO I WATCH AN ONLINE EVENT?

To watch an event that you have already purchased a ticket for:

• Go to: tickets.lakesidearts.org.uk/account/content
• Log into your account
• Select the event you want to watch

Please note: these direct links to online event pages will only work on/during the dates specified.

How to Book with a Promo Code?

Students can book discounted tickets, and on occasion we have limited-time offers with promo codes for our events. To book for an event that you have a promo code for, follow the steps above, with the following additional steps:

• After you've clicked the "Book Now" button on your selected performance, in the top right corner of the next page you will see a little box labeled 'Promo code' 
• Enter the promo code you've been given
• Click 'Submit'
• Continue with the steps of booking a ticket as described above

What Sort of Internet Conection do I Need?

To watch a video online a fast internet connection is required. To check your connection go to Speedtest.net and check your connection. It is recommended that you have a download speed of at least 1Mbps.

What Web Browsers are Supported?

You will be able to watch most events in all modern web browsers. In some cases online events may be delivered by video chat software (e.g. Zoom). As a rule of thumb, if you can play a YouTube (or similar) video on your TV, computer, tablet or phone, then you will be able to access our online events.

How do I Mirror to my HD TV?

Connecting via a HDMI Cable

This is the most simple way. Simply connect your laptop, iPad or tablet to your TV via HDMI or similar cable and select the appropriate source on your TV settings.

Airplay Video from your iPhone, iPad, or iPod Touch

• Open the live stream that you want to AirPlay to your Apple TV.
• Tap Airplay
• Choose your Apple TV. If you don’t see your Apple TV, make sure that your iOS device is connected to the same Wi-Fi network as your Apple TV

Airplay Video from a mac

• Open the live stream that you want to AirPlay to your Apple TV
• Click the icon on the right side of your Mac’s menubar
• Click on Apple TV from the dropdown. (If you have multiple Apple TV’s in the vicinity, choose the one you want to use right now.)

Airplay from a Windows PC

You’ll need a 3rd Party app installed on your Windows PC to mirror its screen. We recommend using AirParrot to mirror from your PC: http://www.airsquirrels.com/airparrot

Chromecast Mirroring

To mirror the display from a laptop or desktop, you must use the Chrome browser for Windows, Mac, or Chrome OS. Because tab mirroring can drain battery life, however, you might want to plug your laptop into a power source first.

• Select the Chromecast icon (the rectangle with a Wi-Fi icon in one corner) to the right of the address bar. You can also select Okay, Got It to dismiss the welcome message.
• To mirror your current browser tab, simply select your Chromecast from the list. To mirror your entire desktop display, click on Cast tab, then select Cast desktop. Select your device from the list, then decide whether to uncheck the box for sharing audio. Select Share to begin casting. To lower the volume or stop casting, click the Chromecast icon to bring up the menu. (You’ll still need to increase your television’s volume if the sound isn’t loud enough.)

You can stop Casting by exiting the Chrome browser.

Chromecast Mirroring from an Android Device

Android screen mirroring should work with any phone or tablet running Android 4.4.2 or higher. Again, it’s a good idea to keep your device plugged into a charger while watching a movie or TV show.

• Open the Google Home app, which is the same app you used to set up the Chromecast
• Tap the menu button in the top-left corner, then tap Cast screen/audio at the top of the menu
• On the next page, tap Cast screen/audio, then select your Chromecast from the list to begin mirroring
• To stop casting, tap Disconnect in this menu, or open your notification shade and Disconnect under the Casting screen notification there

How do I Prepare for Watching a Live Stream?

Before watching a stream, make sure you have the following:

• A computer with a stable internet connection
• Headphones or quality speakers